Include a FAQ on your web site or via e-mail on an auto-responder. This will give your customers extra convenience without having to contact you. Of course there are some questions you can’t answer by using Frequently Asked Questions. You will get questions that you never thought of, but you can just keep adding them to your list.

Buy advertising space on discussion board web sites. They are usually arranged by subject;  that makes them highly targeted. For example, if you are selling gardening tools, you would want to advertise on gardening, farm, tool and lawn-related discussion boards.

Start a free e-mail newsletter to create your own opt-in list. Create a title that grabs the reader’s attention. Submit it to free e-zine directories on the Internet. Advertise it on your web site. Offer a freebie or other incentive for people to subscribe. Give your readers mostly original and quality content.

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Build credibility for your business by publishing an e-zine and writing articles. Your customers and prospects will see you as an expert and trust you. You could also submit your articles to other e-zines for republishing and publicity. Just require them to include your resource box at the end of the article.

Answer all your e-mail messages as quickly as possible. Nothing will lose a sale quicker than not responding to a prospect in time. If you don’t, it could anger your customers and they could ask for a refund. You may lose a sale because they want you to answer a question before they order.

Build a professional looking website even if you have a small budget. You could use free graphics, designs, list servers and other tools offered online. Just go to your search engine or web directory of choice and type in “free (what you want)” and you will usually find it.